Trained on your business
Grounded in your catalogue, policies, pricing and FAQs — so answers are specific to you, not scraped from the open internet.
Support · Lead qualification · Automation
An assistant that never clocks off.
Trained on your business. Answering while you sleep.
Custom AI assistants trained on your products, policies and pricing — answering customers, qualifying leads and handing the real ones straight to your team.
- Typical build
- 2–4 weeks
- Channels
- Website, WhatsApp, Instagram
- Included
- Training, testing, escalation rules
- Coverage
- 24/7, every timezone
01 — The brief
What this actually is.
A generic chatbot that answers everything with "let me connect you to an agent" is worse than no chatbot. We build assistants grounded in your actual material — product catalogue, policies, pricing, past support threads — so they answer specifically, admit when they do not know, and escalate to a human with the full conversation attached.
You probably need this if
- The same five questions land in your inbox every single day
- Enquiries arrive at midnight and get answered at nine the next morning
- Your team spends more time filtering leads than talking to good ones
- Customers ask about stock, pricing or delivery before they will buy
- You are paying for traffic that leaves because nobody replied fast enough
02 — What's included
Everything that lands in the engagement.
Lead qualification built in
The assistant asks the questions your sales team would ask, then routes the ones worth a call and filters the ones that are not.
Wherever your customers message
Deployed on your website, WhatsApp, Instagram and Messenger — one assistant, consistent answers across every inbox.
A clean human handover
When it hits its limits it says so and passes the full transcript to your team, instead of looping the customer in circles.
Guardrails that hold
Scope, tone and refusal rules tested against the awkward questions — no invented prices, no promises you cannot keep.
A record of what people ask
Every conversation logged and summarised, so the gaps in your product, pricing and content become obvious.
03 — How we run it
The order we work in.
Scope the job
We decide exactly what the assistant handles and what it must escalate — the difference between useful and embarrassing.
Gather the knowledge
Product data, policies, pricing, past tickets and FAQs collected and structured into the source the assistant answers from.
Build & ground
The assistant is built against that knowledge base, with retrieval so it quotes your material rather than improvising.
Adversarial testing
We try to break it — trick questions, edge cases, off-topic prompts, pricing traps — and tighten the guardrails until it holds.
Deploy & tune
Live on your channels, then reviewed against real conversations for the first weeks and refined where customers actually get stuck.
04 — What changes
What you're left holding.
Instant answers at every hour, in every timezone you sell to
Sales time spent on qualified conversations only
A running log of what customers are confused by
What we work in
- Claude & GPT models
- Retrieval-augmented generation
- WhatsApp Business API
- Meta Messenger & Instagram
- CRM & inbox integrations
- Conversation analytics
05 — Questions
The ones people actually ask.
01Will it make things up?
It answers from your material rather than from memory, and is instructed to say it does not know and escalate when the answer is not in that material. We test that behaviour explicitly before launch — it is the single most important thing to get right.
02Can it hand over to a real person?
Yes. You set the escalation rules — pricing negotiations, complaints, anything you want a human on — and the assistant passes the conversation with full context to your inbox, WhatsApp or CRM.
03What does it cost to run?
Beyond the build, you pay model usage, which scales with conversation volume. For most small and mid-sized businesses that is a small monthly figure — we size it against your actual traffic before you commit.
04Can it work in more than one language?
Yes. The assistant can hold conversations in the languages your customers write in, using the same grounded knowledge base behind each one.
The other six
Web Development
Fast, search-first websites engineered to convert — from brand sites to full e-commerce builds.
Digital Marketing
Campaigns that compound. Paid, social and content tuned to real revenue, not vanity metrics.
SEO — On & Off Page
Technical foundations, content architecture and authority building that move rankings and hold them.
Wikipedia Edits
The page search engines and AI assistants read from — researched, properly sourced and built to stay up.
Up nextApp Development
Native-feeling mobile and web apps, shipped in tight iterations with no surprise timelines.
Client Outreach
Cold-to-close outreach systems that keep your pipeline full of the right conversations.
Next project: yours
Let's multiply.
Tell us where your business is today. We'll show you the X — the point where the right website, the right visibility and the right outreach cross into growth.
Or write to us directly — hello@digitzx.com